Maple Knoll Communities

For over 170 years, Maple Knoll Communities has provided quality senior care to residents across levels—from independent living to skilled nursing. But behind its reputation lay a fragmented technology ecosystem: separate systems for tracking activities, room location, alerts, caregiver communications, and data analytics. This complexity created information gaps, delayed responses, and care plan delays.

To tackle these challenges, Maple Knoll implemented CarePredict’s unified platform. Through Tempo^TM wearables worn by residents, plus beacons in buildings across the community, data on movement, meals, sleep, and interactions feed into a centralized dashboard. Alerts—such as falls or skipped meals—flow directly to relevant caregivers, complete with real-time location and resident context. Messaging and task coordination are embedded in the same system.

This integration didn’t just improve operations—it sparked a culture of proactive care. As Andy Craig explains, the team could spot "patterns and trends" that prompted well-timed changes to care plans. Staff no longer reacted; they anticipated. Managers could allocate resources dynamically based on real-world data—aligning personnel with resident needs in real time.

The outcomes speak volumes. A sizable peer-reviewed study showed CarePredict’s use led to a 39% drop in hospitalizations, 69% fewer falls, and a 67% increase in residents’ length of stay. Additionally, powerful analytics on staff response times, location logs, and resident activity patterns empowered leadership to refine workflows and continuously improve care.

For Andy Craig—whose digital strategy transformed Maple Knoll from minimal infrastructure to a connected, tech-forward provide. It didn’t just replace five legacy systems; it offered one cohesive, intelligent lens through which staff, families, and leadership could see, understand, and enhance resident well-being.